Interview Guide — Cook County Cooks

1

StorePick the store — we'll route the email for you

Which store is this person interviewing for?*

Pick the store. We'll fill in the Store Manager and District Manager for you.

2

Candidate NameWho are you interviewing?

Candidate First Name*

Candidate Last Name*

3

Start Here — The BasicsRead the intro, then check the quick facts

🗣️ Say this to the candidate

"Blufox Mobile is a proud partner of Xfinity. We sell TV, Internet, Home Phone, Home Security, and Cell Phones. We started in Tomball, Texas in 2017. Today we're the largest Xfinity partner in the country, with about ___ stores across the U.S. and ___ stores here in our area."

🗣️ Then explain the schedule

"This is a full-time job. There are two shifts: 9:30 AM to 6 PM, or 12 PM to 8:30 PM. We need open availability, including weekends. Schedules come out one month ahead. Training is in person, Monday through Friday, 9:30 AM to 6 PM."

Does the candidate understand and accept the schedule?*

Quick facts. Ask each one and tap Yes or No. A "No" on some of these may be a stop — watch for the yellow warning if it pops up.

Has retail or wireless sales experience before?*

Yes No

Has reliable transportation to and from work?*

Yes No

Can work weekends and evenings?*

Yes No

Is at least 18 years old?*

Yes No

Is allowed to work in the United States?*

Yes No

Is okay with a background check?*

Yes No

Speaks more than one language?

A big plus in our stores. If yes, write which languages.

4

What Drives ThemMotivation & intent — ask at least 2

What we're looking for. Are they driven to earn, or just looking for comfort? Do they want to grow? Answer at least 2 of these.

🗣️ "Why do you want this job, and why here?"

Good: excited, mentions growth or earning. Weak: "I just need a job," or can't say why.

🗣️ "What would 'doing great' look like for you after 6 months here?"

Good: clear goals, wants to be a top seller. Weak: vague or "just showing up."

🗣️ "Tell me about a time you really wanted something and had to work hard to get it. What did you do?"

Good: a real story with effort and a clear goal. Weak: vague, or someone else did the work.

🗣️ "What made you leave, or want to leave, your last job?"

Good: honest, positive, wants more. Weak: blames everyone, bad-mouths old boss.

5

Can They Sell & Be CoachedThe most important part — includes a live sell

Our goal here: find people who will follow our sales steps and scripts — not people who only want to "wing it" their own way.

🗣️ "We use sales scripts and t-charts with every customer we are attempting to sell something to, even our top sellers. How do you feel about following our sales process and doing it our way, even when you feel like you are doing well with our company?"

Good: fine with it, sees why it helps. Red flag: "I do better my own way," or pushes back hard.

🎯 Live sell — do this now

"Let's try something quick. I'm a customer who just walked in. This pen (or your phone) is the product. You have 60 seconds to sell it to me. Ready? Go."

Start a timer. Watch their energy and how they think on their feet. Then rate it below.

Live Sell Score*

1 = refused or couldn't do it.5 = jumped in, asked questions, confident, closed with a next step.

🗣️ "How do you handle it when a customer says no, or you get rejected?"

Good: stays positive, keeps going. Weak: gets down, takes it personally.

🗣️ "Tell me about a time you got feedback you didn't agree with. What did you do?"

Good: listened, tried it anyway. Red flag: argued, ignored it, still thinks they were right.

Xfinity scenarios. Read each one and listen for how they think on their feet.

🗣️ "A customer walks in just to pay their bill. How would you turn that into a sales conversation?"

🗣️ "A customer walks in yelling and upset about their bill. What would you do to calm things down and help?"

🗣️ "A customer says, 'I'm happy with my provider, I'm just looking.' What's your next move?"

6

Work Ethic & GritWill they push through hard days? — ask at least 2

🗣️ "What does a hard day's work mean to you?"

🗣️ "Tell me about a day when things kept going wrong. How did you get through it and finish strong?"

Good: stayed positive and kept going. Weak: gave up, blamed others, or quit in their head.

🗣️ "Tell me about a time you missed a goal and someone held you to it. What happened?"

Good: owns it, learned from it. Weak: makes excuses, blames others.

🗣️ "What would your last manager say you need to work on?"

Good: honest and self-aware. Weak: "nothing," or can't answer.

7

The Real Job & The PaySet clear expectations — no surprises later

🗣️ Say this — we work hard to play hard

"We reward our top people. Every week we have contests for free lunches and big prizes — TVs, speakers, and concert or sports tickets. Our top performers earn a 4-day, 3-night all-expenses-paid Winner's Circle trip."

Which rewards got them excited? (Tap all that apply) Weekly free lunches Big-ticket electronics (TVs, speakers) Concert / sporting tickets Winner's Circle trip

🗣️ Now explain how pay works

1. Full benefits if hired: Health, Dental, Vision, and 401k with a 3% match (through ADP).

2. This is an hourly + commission job. The hourly rate is ___ plus commission. Most reps make $18–$23 an hour. Top performers make over $30 an hour.

3. You get paid every two weeks. The first check of the month is hourly only. The last check is hourly + your commission for that month.

4. Commissions are paid on a two-month delay (April sales are paid in June). Customers get 30 days to change their mind, so commissions are paid after that 30-day check. After you're paid, there are no charge backs.

Check off what you talked about: Explained the hourly rate Explained how commission works Explained the two-month commission delay Explained monthly goals (XM sales, T-Charting, NPS) Explained standing for long shifts Explained how busy the store gets

With commission included, what is the candidate hoping to earn here?

After hearing the full job and pay, do they want to move forward?*

8

Rate What You SawTap a score for each — 1 is low, 5 is high

Be honest. Tap one number for each. This is how we compare candidates fairly. Don't skip any.

Energy & Enthusiasm*

1 = flat, low energy, didn't want to be here.5 = high energy, excited to be here.

Communication*

1 = hard to follow, one-word answers.5 = clear, easy to talk to, good eye contact.

Coachability*

1 = argued, made excuses, knows better.5 = took feedback well, open to our way.

Culture Fit (team player, not lone wolf)*

1 = only about themselves, negative on rules.5 = positive, team player, liked our process.

Sales Instinct*

1 = passive, waited to be told what to do.5 = naturally sold themselves, asked for the next step.

Money Motivation*

1 = just wants a steady check.5 = clearly wants to earn more, loves commission.

Total score: — / 30 Tap all six scores above.

9

Red Flags & Your Final CallBe honest — this is the decision

Anything else that felt off? (Optional)

Would you trust this person alone in your store with customers?*

Yes No

Your Final Call — tap one.*

STRONG YESHire fast. Great fit. YESGood fit. I'd hire. NONot a fit for this role. STRONG NODo not hire. Clear problems.

Why did you make this call? (Required — at least one sentence)*

🤝 I'd like a second opinion before we decide.

10

Upload the ResumeSnap a photo or add a file — strongly encouraged

Take clear photos of the resume so the hiring team can review it. You can add up to 4 photos. In the email, each photo can be tapped to open full size and zoom in.

📷

Tap to take or upload photos

Up to 4 photos · JPG or PNG · we shrink them for you