Interview Guide

1 Interview Basics ▼

Your Name

Your Email

Candidate First Name

Candidate Last Name

Store the candidate is interviewing for

2 Introduction to the Interview ▼

Script prompt: Blufox Mobile is a branded partner of Xfinity. We sell TV, Internet, Home Phone, Home Security, and Cell Phones. Started in Tomball, TX in 2017 — now the largest branded partner of Xfinity. We have ____ stores nationally and ____ stores in this region.

Schedule expectation: Full-time, two shifts available (9:30 AM – 6 PM or 12 PM – 8:30 PM). Open availability required. Schedules posted one month out. Required in-person training Mon–Fri, 9:30 AM – 6 PM.

Does the candidate understand the schedule expectations?

Previous wireless or retail sales experience?

Yes No

Reliable transportation to and from work?

Yes No

Available to work weekends and evenings?

Yes No

At least 18 years of age?

Yes No

Authorized to work in the United States?

Yes No

Comfortable with a background check & drug test?

Yes No

Bilingual? (huge plus for our markets — note any languages spoken)

3 Motivation & Intent ▼

What you're looking for:

Are they commission-driven or comfort-driven?
Do they talk about growth, or just money?
Do they understand what retail sales actually is?

Complete at least two fields.

Why are you interested in this role specifically?

What attracted you to BluFox / Xfinity retail?

What does success in this role look like to you after 6 months?

What made you leave (or want to leave) your last job?

Where do you see yourself professionally 1–2 years from now? (helps gauge career intent vs. short-term job)

4 Sales Mindset & Coachability ▼

Goal: Prevent an ego hire. We want people who can conform to a process — uniformity, structure, T-charting, sales scripts — instead of "winging it." Complete at least two fields.

Tell me about a time you had to sell something you didn't fully believe in at first.

How do you handle rejection or a "no"?

When was the last time you received feedback you didn't agree with? How did you respond?

Do you prefer structure and scripts, or freedom and improvisation? Why?

Xfinity sales scenarios — listen for how they think on their feet.

A customer walks in just to pay their bill. How would you turn that into a sales conversation?

If a customer walks into the store yelling, upset about their bill, what would you do to help diffuse the situation?

A customer says "I'm happy with my current provider, I'm just looking." What's your next move?

5 Work Ethic & Accountability ▼

Complete at least two fields.

What does a "hard day's work" mean to you?

How do you handle days where traffic is slow and energy is low?

Describe a time you were held accountable for missing a goal.

What would your last manager say you need to improve on?

6 Role Reality Check ▼

We work hard to play hard. Weekly contests for free lunches, big prizes (TVs, speakers, concert/sporting tickets), and a four-day, three-night all-expense-paid Winner's Circle trip for top performers. Which of these would peak the candidate's interest?

Motivators that peaked their interest (select all that apply)

Weekly Free Lunches Big Ticket Electronics Concert / Sporting Tickets Winner's Circle Trip

With joining a commission-based company, what is the candidate hoping to make at Blufox?

Discuss with the candidate:

Full benefits package (Health, Dental, Vision, 401k with 3% match) via ADP if selected.
Hourly + commission job. Hourly rate is ____ plus commission. Most reps make $18–$23/hr; top performers earn over $30/hr.
Bi-weekly pay. First check of each month = hourly only. Last check = hourly + commission for that month.
Commissions on a two-month delay (April sales paid in June, etc). 30-day money-back guarantee on customer side; commissions paid after the 30-day audit. No chargebacks after payout.

Discussed hourly rate?

Yes No

Explained commission structure?

Yes No

Explained the two-month commission delay?

Yes No

Discussed monthly metrics (XM sales, T-Charting, NPS)?

Yes No

Explained standing for long shifts (candidate comfortable)?

Yes No

Discussed location customer volume / interactions?

Yes No

After discussing the entire role, does the candidate want to proceed with employment?

Yes No Unsure

7 Should We Proceed? ▼

Ideal candidate looks like:

Coachability
Sales potential
Energy level
Communication skills
Culture fit

Any immediate red flags that would prevent us from proceeding?

Yes No

If yes, what were those red flags?

Would you trust this person alone in your store? Why or why not?

What makes you want to hire this candidate, or what would prevent you from hiring this candidate?

After conducting the interview, do you want to proceed with hiring this candidate?

Yes No Unsure — need another opinion

8 Upload Candidate's Resume / Photos ▼

Snap photos or upload a PDF of the candidate's resume so the hiring team can review everything before they come in. You can upload up to 4 files. Optional — but strongly encouraged.

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Tap to take or upload photos of the resume
Up to 4 photos · JPG/PNG, auto-compressed and embedded in the email